Frequently asked questions
Where are you located?
We are an online business based in Córdoba, Argentina.
From here, we handle inquiries, confirm purchases, and manage both domestic and international shipments.
How do I make an international purchase from Papelería Boavida?
Purchases are made on a personalized basis, through WhatsApp or email.
To place an order, you can contact us through either channel and we will provide all the necessary information: product availability, total order value, payment methods, preparation times, and shipping details.
Our website functions as an informational catalog, where you can view products, prices, Terms and Conditions, and Frequently Asked Questions, but purchases are not made directly through the website.
Once the order is confirmed and payment has been successfully credited, we will inform you of the next steps and the status of your purchase.
All communication, agreements, and purchase confirmations are carried out in writing through the aforementioned channels, in order to ensure clarity and security for both the customer and the store.
Is there a minimum purchase amount for international orders?
Yes. For international shipments, the minimum purchase amount is USD 60 (shipping costs not included).
This is because international orders require specific handling, preparation, and follow-up.
Where do you ship to?
We offer international shipping to the Americas (North, Central, and South America) and Europe.
Delivery times and shipping costs may vary depending on the destination country and the logistics provider. This information is confirmed at the time of purchase via WhatsApp or email.
Shipping availability is also subject to the coverage of the logistics company in the customer’s destination area. In some cases, certain locations may not be covered by international shipping services.
We recommend checking availability in advance before confirming any purchase.
What are the shipping costs?
Shipping costs are not published in the store, as they depend on the destination country, the shipping method, and the logistics provider.
This information is provided on a personalized basis via WhatsApp or email at the time of inquiry or when confirming the purchase.
How long does shipping take?
Shipping times may vary depending on the destination country, the logistics provider, and the selected shipping method
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The estimated delivery timeframe is provided on a personalized basis via WhatsApp or email at the time the purchase is confirmed.
Once the order has been dispatched, delivery times depend exclusively on the carrier and the customs processes of the destination countrys.
How can I track my order?
Once the order has been dispatched, we will send you the tracking number via WhatsApp or email.
With this tracking code, you can monitor your shipment directly on the corresponding logistics provider’s platform, according to the selected shipping method
What happens if I am not at the delivery address when my order arrives?
If no one is present at the delivery address at the time of delivery, DHL Courier will make additional delivery attempts, generally up to three (3) times, or will contact the recipient to coordinate delivery, in accordance with its policies and those of the destination country.
For international shipments, DHL may contact the customer directly in the event that customs fees, taxes, or additional documentation are required. Such charges and procedures are the sole responsibility of the buyer.
If the order cannot be delivered and is not returned to the sender due to the recipient’s absence, an incorrect address, or lack of action by the customer, the store will not issue a refund nor accept claims, as this constitutes responsibility attributable to the customer.
By completing the purchase, the customer expressly agrees that there will be no right to claims, refunds, or compensation in such cases.
Can I modify or cancel an order once it has been placed?
Once an order has been placed, the customer may request its cancellation only while the order has not yet been entered into the shipping or logistics company’s system.
If the order has already been paid for and the payment has been credited to the store’s bank account, any refund will be issued solely for the amount effectively received, deducting management fees, commissions, and financial costs applied by payment platforms or banking institutions.
As these are international shipments, once the order has been entered into the logistics company’s system or dispatched, it may no longer be cancelled or modified, as the shipment is then under the exclusive management of the carrier.
What should I do if my order arrives incomplete or with an error?
If your order arrives incomplete or contains any errors, please contact us within 48 hours of receiving it via WhatsApp or email.
You will need to send clear photos of the package received and of the products, including the original packaging, so that we can verify the issue.
Once the case has been evaluated, we will inform you of the next steps. If the error is determined to be attributable to the store, we will arrange the most appropriate solution based on the specific situation.
Can I reserve products and pay for my purchase at a later date?
No. Products are not reserved until payment has been credited.
Product availability is confirmed at the time of purchase via WhatsApp or email and remains subject to stock until payment is effectively received.
Can I request customized or made-to-order products?
No. All of our products are artisanal; however, we do not offer customization or modifications in design, colors, formats, or texts. We sell only the models available in the store.
Can I resell the products I purchase?
No. Purchases are exclusively for personal use and as an end consumer. Resale, distribution, or commercial use of the products is not permitted. Any order showing indications of resale may be cancelled.
May the products differ from the photos shown in the store?
Yes. All products are artisanal, so slight differences in color, texture, finishing, or assembly may occur. These variations are not defects, but part of the unique value of each piece.
How are payments handled?
All payments must be made through the payment methods indicated by the store. Partial payments or reservations without payment are not accepted. An order is considered confirmed only when payment has been effectively credited to Papelería Boavida’s bank account.
What does the price include?
The final price includes only the value of the products and international shipping cost. It does not include taxes, customs duties, banking charges, or commissions. These additional costs are the sole responsibility of the buyer.
How can I pay for an international purchase?
Currently, the only payment method available for international purchases is bank transfer.
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Payments in US dollars (USD): Transfers made in US dollars may be subject to intermediary bank fees. These costs must be fully covered by the buyer, as they are determined by the financial institutions involved and are beyond our control.
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Payments in other currencies: If payment is made in a currency other than US dollars (USD) or euros (EUR), the customer must select US dollars (USD) as the destination currency in their bank. The transaction may involve intermediary banks, which may apply additional fees. All costs and charges arising from currency conversion and/or the involvement of intermediary banks must be borne by the customer/buyer, as they depend exclusively on the bank or platform used to make the payment.
Order confirmation:
Once the payment has been credited and the customer has sent proof of payment, we will begin preparing your order. You will receive the international tracking number so you can monitor the shipment once it has been dispatched by the courier (DHL).
Do prices include taxes?
Published prices do not include taxes, customs duties, or local charges that may apply in the destination country.
For international purchases, any tax, duty, import fee, or additional charge required by customs or local authorities is the responsibility of the buyer.
The final amount of these charges may vary depending on the country and applicable regulations and is determined exclusively by the authorities of the destination country.
The customer is responsible for providing accurate and complete information for the shipment process. Any taxes, duties, or additional charges generated by customs or the courier service are the customer’s responsibility and must be paid when notified. Each country applies its own regulations, which may vary, so charges are handled directly through the corresponding courier.
What happens if I do not collect the order or do not pay customs taxes?
If the package is not collected, delivery is refused, taxes are not paid, or the provided information is incorrect or incomplete, the shipment may be held, returned, or even deemed lost. The store will not be held responsible in such cases; therefore, no refunds will be issued for the amounts paid or for any additional shipping or administrative costs.
How long does it take to prepare and ship my order?
Once payment has been credited, order preparation may take up to seven (7) Argentine business days. This period includes order verification, artisanal production if immediate stock is not available, and proper packaging for international shipping.
Once the order has been dispatched, the store will provide the customer with the corresponding tracking number to monitor the shipment. The invoice will be sent in digital format, and a printed copy will be included inside the package.
Delivery times depend exclusively on the courier or shipping service and on customs processes in the destination country; therefore, exact delivery dates cannot be guaranteed.
Can I request exchanges or returns?
Exchanges or returns are not accepted, except in the exceptional case where the product presents manufacturing defects attributable exclusively to the store.
Variations inherent to artisanal work—such as minor differences in color, texture, finish, binding, or assembly—shall not be considered manufacturing defects, nor shall differences in perception compared to the images published on the website.
Normal wear and tear resulting from use of the product shall also not be considered a defect.
Claims must be submitted within the established timeframe and must be accompanied by clear and sufficient evidence for evaluation. Acceptance of any claim shall be at the sole discretion of the store. Under no circumstances will exchanges or returns be accepted due to shipping delays, customs holds, failure to pay taxes or local fees, failure to collect or rejection of the package, or the customer’s subjective dissatisfaction.
For more information, please refer to the International Terms and Conditions section..
What happens if my order arrives damaged?
All orders are dispatched properly packaged and in optimal condition from our origin.
If an order arrives damaged, the customer must file the claim directly in his destination country with the courier or logistics company, as damages occurring during transportation are the sole responsibility of the shipping provider.
The store shall not be liable for damage incurred during international transit once the order has been dispatched and handed over to the logistics company..
What laws govern my purchase?
All purchases, including international ones, are governed by Argentine law, and any dispute shall be resolved before the competent courts of the Autonomous City of Buenos Aires, Argentina
